To sign up to #vinyloftheday:
  • Download the #vinyloftheday app in the App Store or Google Play (coming soon)
  • After installing, open the app on your device.
  • Sign up with your Facebook account via hitting up ‘Log in with Facebook’, or choose ‘Sign up’ below. If signing up with your email, you will be requested a few details to set up your account.
  • Choose your username.
  • Choose your password.
  • Activate account via verification link.  Make sure you enter a valid email address as that is where we will send you all communications and notify you when you sell or buy an item.
  • Tap ‘Log in’ and get started. By tapping ‘Log in’, you confirm that you accept our Terms of Service and Privacy Policy.
What if I don’t receive my account activation email?
  • Check your spam or junk folders. Many email programs default to very sensitive anti-spam settings, and move the email to a junk folder.
  • Make sure your email address is entered correctly in your account settings.
  • If you still haven’t received your activation code, please try resending your activation code. Note that you may need to wait 24-48 hours to try re-sending the code.
If you’ve tried all of the above, but still cannot activate your account:

You can change password, e-mail and profile picture:

  • Tap ‘Settings’ in the top right hand corner of ‘Your Profile’ page.
  • Tap ‘Edit Profile’ at the top of the page.
  • Tap your profile picture, and from there you can choose a photo from your library, take a photo, or remove the existing one!
  • Tap ‘Change Password’ for password change.
  • Tap ‘Change Email’ for email change.

  • It’s free to list your items for sale.
  • If you sold an item, #vinyloftheday will automatically charge the 8% commission and 3.9% + $0.30 USD PayPal (varies by country) fee on the total transaction amount (including shipping costs). For more details how it works please refer to this link.
  • All sales listings will be in US Dollar and is calculated in according to the exchange rate valid on the day that the item is listed for sale. The fee showing on your listing is the accurate fee that will be invoiced when an item is sold and will also be visible on the order page.
  • Sellers are expected to provide clear shipping rates on their listings check out page. Buyers should be able to see in advance, exactly what costs for shipping they will be paying on top of the purchase price. This is part of the Seller’s Agreement. You can manage your ‘Delivery Rules’ and ‘Delivery Methods’ from your ‘Settings’ page. This page can be accessed by selecting ‘Settings’ from the the top right of your ‘Profile’ page. After that, select ‘Delivery Rules’ on the screen.

By listing items for sale in the #vinyloftheday ‘Marketplace’, you agree to the following:

Pricing and Availability

a. Items you list for sale are in your possession (drop shipping, pre-orders and special orders not permitted), available for immediate purchase at the listed price, and match the detailed information on the ‘Marketplace’ page.
b. You must not require a minimum order value or size, or assess a surcharge based on the value or size of an order.
c. The #vinyloftheday ‘Marketplace’ uses the Goldmine Standard for grading. Please review these ratings before grading and pricing as appropriate.

Payments and Shipping

a. The sales fee charged to you by #vinyloftheday cannot be added as a surcharge to the buyer’s order total.
b. Sellers are not permitted to charge buyers fees for PayPal or any form of payment processing. Any handling fees should be included in the cost of delivery. Buyers will only be responsible for paying the listed price of items plus shipping and shipping add-ons, such as insurance and tracking. No charges may be added as a percentage to the order total, with the exception of taxes as required by law.
c. Orders must be shipped without undue delay after receiving payment.
d. Your delivery methods, rates and rules must be disclosed up-front through your ‘Delivery Rules’.
e. Asking the buyer to send PayPal payment as a “gift” or “personal payment” is not permitted.
f. You are expected to honor refunds for returned items.

Communication and Feedback

a. Communication with buyers should be courteous, relevant and appropriate.
b. Feedback should be left as a final indication of your satisfaction, not as immediate retribution for an unresolved problem.
c. Asking a buyer to leave feedback before agreeing to cancel or deliver an order is not permitted.
d. Asking buyers to visit an external site, or otherwise circumventing the marketplace, is prohibited.

Privacy and Responsibility

a. #vinyloftheday is not responsible for, and will not mediate, any order disputes. You will be selling directly to #vinyloftheday users, NOT via #vinyloftheday.
b. #vinyloftheday reserves the right to block or close a seller’s account for abuse or poor performance.
c. Items you list for sale must not violate copyright, trademark, or other intellectual property rights.
d. You hold #vinyloftheday immune to any claim of damages, loss, or inconvenience howsoever caused.
e. Using buyer contact information for marketing, or any purpose outside of fulfilling their order, is not permitted.
f. #vinyloftheday reserves the right to block a user for poor conduct in the #vinyloftheday ‘Marketplace’. #vinyloftheday also reserves the right to cancel a user’s account and / or block a user from using any of #vinyloftheday services if the user appears to be abusing the system maliciously.

Sellers are expected to provide clear shipping information on their seller profiles. Buyers should be able to see in advance, exactly what costs for shipping they will be paying on top of the purchase price. This is part of the Seller’s Agreement.

What’s a ‘Delivery Rule’?

A ‘Delivery Rule’ is one or more destinations that share the same delivery methods and prices. Shipping costs are calculated automatically for the buyer when you have a ‘Delivery Rule’ set up with a ‘Delivery Method’ listed. Sellers can manage the ‘Delivery Rules’ from the ‘Settings’ page. This page can be accessed by selecting ‘Settings’ from the top right of their ‘Profile’ page. After that, select ‘Delivery Rules’ on the screen. After you set your ‘Delivery Rules’, buyers will see the cost of shipping to their destination displayed in ‘Cart Check Out’ page. When a buyer adds an item to their cart, your ‘Delivery Rules’ is used to calculate the cost of adding additional items to the cart, and a recommendation may be made to the buyer to add additional items to save on shipping. If you have a PayPal address in your seller settings, buyers will have the option to pay for their order immediately after completing the checkout process. #vinyloftheday ‘Marketplace’ currently only allow to set ‘Delivery Rules’ based on the estimated kilograms of each item. However, we will be looking to add other methods in near future.

Here is an example of a ‘Delivery Rules’ based on weight: Fill in the weight ranges you want buyers to be automatically invoiced for, then fill in the price for each range. For orders with multiple items, the shipping total will be based on the total weight of all of the items in the order.

Example: For an order consisting of:

  • One LP (230 grams)
  • One 7″ Vinyl (60 grams)

Given this delivery method:

delivery rules #vinyloftheday

The buyer will be automatically invoiced $9.00 for “Local” shipping or $15 for “International” shipping, since the total weight is 290, which falls between the 1-300 grams weight range. Sellers can also set ‘Free Shipping’ or ‘Meet Up’. However, be aware that ‘Meet Up’ is not covered in our Terms Of Service. If something goes wrong we might need to ask you to prove that the item was delivered or collected, and this is not easy when you meet face to face. For this reason, we always recommend that you ship – or ask to ship – the item in order to avoid any issue.

To help you with the task, we’ve put together a list of tips for a top notch shipping experience.

  1. Prepare the package and ship the item as soon as possible. Make sure this is done within a few days. To make sure your items arrive in one clean piece, pack your items well with bubble wrap and/or tissue paper. Including a handwritten thank you note, stickers, candy, business card, and other personal touches is also a nice way to show your buyer that you appreciate their business and inspires them to shop with you again.
  2. Follow up with the buyer on shipping details. Clear communication in all of your interactions with the buyer is key to getting a great review.
  3. Ship using a tracked or signed for delivery method. We recommend you use tracked or signed for shipping whenever possible for peace of mind on both sides of the transaction. This is also required in order to be eligible for Seller Protection. Tracking numbers aren’t always free, so remember to take that price into consideration when setting shipping prices. You can schedule a pickup with your shipping provider, or bring the item to your nearest post office or store.
  4. Only send the item to the address shown in your “Order” list to be protected by Seller Protection. If the buyer asks you to ship to another address, tell them you will have to refund them, ask them to update their address and then buy the item again. If the address isn’t visible, it may be because the buyer picked the option ‘Meet Up’. Be aware that this option is not covered by Seller Protection.
  5. Keep your proof of postage. This way, if something goes wrong with the transaction you will be able to prove the item was sent. Keep in mind that, in order to be valid, your proof of postage needs to contain the buyer’s address and date of shipping.
  6. Follow up. Make sure that the buyer has received the item and that they’re happy with it. It’s a nice thing to do, plus it gives you peace of mind that your shipping efforts were worth it. Here is a list of services that offer tracked shipping:

Seller Protection ensures that your sale is covered in case of problems, such as:

  • Item not arrived. The buyer reports not receiving the item you shipped
  • Item not as described. The buyer reports receiving an item that is different from what you described
  • The buyer claims their money back after receiving the item you sent (chargeback)

Requirements In order to be covered by Seller Protection, you must:

  • sell your items inside the app through ‘#vinyloftheday PayPal Payments’
  • sell items that are not prohibited by our Prohibited Items List
  • ship the item to the address included in the sale receipt located in ‘Inbox’ > ‘Selling’
  • obtain and keep proof of shipping and delivery, i.e. a tracking code that can be verified online. This is the only proof accepted by PayPal.
  • keep proof of shipping and delivery until the buyer confirms in writing that the item has been received.

Seller Protection applies only if all of the conditions above are met. All sales made outside of #vinyloftheday are against our Terms of Service and are not covered by Seller Protection. Also, prohibited items, non-material goods and ‘Meet Up’ transactions are not covered by Seller Protection.

How it works

If the buyer opens a dispute because the item never arrived or is not as described, we will contact you to inform you of this and the next steps to take. Please make sure that the e-mail address you’ve added to your ‘Profile’ is updated and correct as we will contact you there. Should we not hear from you, we might decide to close the dispute in the buyer’s favour. We might handle the dispute internally or ask PayPal to do so. Either way, #vinyloftheday will help you in any way we can and provide you with the support and information you need. We might ask you to provide proof of shipping and delivery (tracking code), or evidence that the item you sold was correctly described. Fail to provide the above might result in the dispute being closed in the buyer’s favour.
How to open a dispute Open the app and go to ‘Profile’ > ‘Settings’ > ‘Report a Problem’ and report your issues with the ‘Order #’.

Find what you want to buy by:
Browsing –’Marketplace’ shows a feed of photo listings posted by sellers. You can like, comment/ask queries on the photos, preview song clips or click to ‘Buy’ now.
Searching – If you’re looking for a specific title or artist, you can search for them from ‘Search’ page. If you aren’t sure what you want to buy, you can use the filters within the ‘Search’ to browse items that meet your desired criteria. Item will be added to the ‘Cart’ when you’ve clicked on the green ‘Buy’ button. If you want to look for additional items, click on the ‘Home’ button and continue your shopping. If you’ve completed your shopping, go into your ‘Cart’ and click the ‘Check Out’ button. You will be covered by Buyer Protection and if something goes awry – if you don’t receive your item, or the item is significantly not as described – #vinyloftheday and PayPal will be able to help.
Note: If you are new to the #vinyloftheday ‘Marketplace’, you will need to update your ‘Profile’ settings before placing an order. It is recommended that you keep these up to date so that all orders will be shipped to the right address.
Important: Feedback should be left once a transaction has been completed so that other buyers may benefit from your experience. It’s important to remember that once feedback is left, it becomes a permanent part of the user’s profile. You should always try to work out any problems with the seller before leaving feedback – most issues can be resolved through good communication.

You have selected to buy this item from {a seller}. By entering your #vinyloftheday password and clicking on the ‘Check Out’ button in the ‘Cart’ page, you agree to the following terms:

Buying an item

a. You are entering into an agreement with the seller to buy the item at the stated price plus the seller’s stated postage. You have an obligation to pay the seller without delay, using #vinyloftheday PayPal Payments, and the seller agrees to post the item as soon as funds have cleared. A seller has the option to cancel an order as Non-Paying Buyer after three (3) days, if payment hasn’t been made.
b. You are NOT expressing a casual interest in buying the item, when you click on the ‘Check Out’ button you are declaring your full intention to buy the item by paying the full price stated using the quickest payment method available to you. Users who delay payment or renege on their commitment to buy the item will be blocked from using the #vinyloftheday ‘Marketplace’.

Communication and Feedback

a. You will keep an open dialog with the seller regarding any problems that arise. You will use feedback as a final indication of your satisfaction, not as immediate retribution for an unresolved problem.
b. Users leaving unnecessary or retaliatory feedback will be blocked from using the #vinyloftheday ‘Marketplace’.

Privacy and Responsibility

a. By clicking on the ‘Check Out’ button, you are agreeing to this transaction as a private sale between yourself and the seller. You hold #vinyloftheday immune to any claim of damages, loss, or inconvenience howsoever caused.
b. Please review all seller information and policies and decide if you want to do business with them. #vinyloftheday is not responsible for, and will not mediate, any order disputes. You will be buying the item from the seller, NOT from #vinyloftheday. Always use #vinyloftheday PayPal Payments that offers payment protection.
c. #vinyloftheday reserves the right to block a user for poor conduct in using the #vinyloftheday ‘Marketplace’. #vinyloftheday also reserves the right to cancel a users account and / or block a user from using any of #vinyloftheday services if the user appears to be abusing the system maliciously

Buyer Protection ensures that your purchase is covered in case of problems, such as:

  • you don’t receive the item
  • the item you receive is significantly not as described.
Requirements

In order to be covered by Buyer Protection, you must:

  • purchase the item using the in-app green ‘Check Out’ button. Read more about it here
  • report the transaction issue within 14 days from the date of shipping provided by the seller

Buyer Protection applies only if all of the conditions above are met. All purchases made outside of #vinyloftheday are against our Terms of Service and are not covered by Buyer Protection. Also, non-material goods, prohibited items and ‘Meet Up’ are not covered by Buyer Protection.

How it works

If your item has not arrived after 10 days from the date of purchase, or if what you received is significantly not as described, you can report the issue to us within 14 days from the date of shipping and we will reply to you with instructions on how to proceed. Please make sure you report the issue as explained in the paragraph ‘How to open a dispute’ below in order to guarantee a prompt reply. Some disputes are handled internally by #vinyloftheday, while some others are managed by PayPal depending on the kind of transaction. We will let you know as you contact us what the next steps you need to take are. If we or PayPal verify that the item was not received or was significantly not as described, you will be entitled to a refund under Buyer Protection. If the item is not as described, we will ask you to return it to the seller before refunding you. Please know that we can only accept tracking codes as valid proof, and that the cost of returning the item cannot be refunded.

How to open a dispute

Open the app and go to ‘Profile’ > ‘Settings’ > ‘Report a Problem’ and report your issues with the ‘Order #’.

As #vinyloftheday is a marketplace, it facilitates sales, rather than allowing Buyers and Sellers to transact directly from us. Therefore, all cancellations & refunds must be arranged between the Buyer and the Seller.

As a Buyer, once you have created an order, you are expected to follow through on the order as outlined in our Buyer’s Agreement. If you would wish to cancel the order after creating it, you will need to ask the Seller to cancel the order for you, by using the ‘Chats’ option in the ‘Inbox’ page.

Please note only Sellers can cancel an order.

Cancellation Process for Sellers
  1. From the ‘Home’ page, click on ‘Inbox’ icon on the top left, and then tap on the ‘Selling’ tab.
  2. Look for the order number, then tap on ‘View Order’ to go in to cancel the order.
  3. Use the status drop down to select the correct cancellation option or write a message for the buyer in the message field explaining why the order is being cancelled.
  4. At this stage, please make sure you have already issued a refund through your PayPal account before hitting the ‘Cancel and Refund’ button.
  5. Select the ‘Cancel and Refund’ button to commit the cancellation status.
  6. Upon clicking the button, please allow #vinyloftheday up to 14 business working days to process the full refund payment to Buyer.

The Bulk Upload feature allows sellers to easily manage large inventories. However, this feature is currently available for ‘Merchant’ profile only. With ‘Merchant’ profile, you can create a beautiful storefront profile in minutes, bulk upload unlimited products, track all your orders, additional promotional tools (ad banners, discount codes..etc), access to data analytics  and other extensive features. If you are interested in building your ‘Merchant’ profile with #vinyloftheday, please contact us at merch@vinyloftheday.com

Last Update: March, 2017